The solution, called Hägglunds InSight Live, is intended for servicing industrial hydraulics. It involves the client company’s own maintenance team in carrying out adjustments, troubleshooting and emergency work with guidance from Bosch Rexroth’s systems specialists back at their headquarters.
Using software from technology company XMReality with an ordinary smartphone, tablet or laptop, along with the optional smart glasses, the local service engineer works directly with one of the in-house experts at Bosch Rexroth.
The system was initially used by Bosch Rexroth in Sweden but is now being rolled out in other selected countries. Potentially, any of Bosch Rexroth’s 375,000 personnel worldwide, of which some 30,000 work in Rexroth, can access the system.
“We constantly strive to implement new and innovative ways to meet and exceed our customers’ expectations,” said Rory Moore, service business development manager for Hägglunds Products at Bosch Rexroth. “Using XMReality’s platform, we are now able to offer a remote service portfolio that ensures help, assistance and our specialist expertise are available for both planned and unplanned situations."
The augmented reality smart glasses from XMReality are said to enable hands-free operation during the interaction with the service experts, but the software can also be used with an ordinary smartphone. The service expert sees on his screen what the operator sees through the lens. Gestures, drawings or instructions can be overlaid by the instructor on the live image.
The XMReality software is compatible with Windows and Android operating systems. The optional smart glasses, which enable hands-free operation feature a 40° field of vision, enabling the instructor to see the periphery of the image, can be used with prescription glasses or protective goggles and are powered by the tablet or laptop computer.
